Todays business leaders know the reality of automating Professional Services is a challenging one. FinancialForce's Scott Brown shares examples from two companies who have made the most of visibility and data to make decisions based on evidence, not anecdotes. | Continue reading
At a time of stress and pressure, Bupa's Manager Advice Team transformed its reputation, increased engagement with its internal clients and boosted the external customer experience. | Continue reading
A look back at this year's Adobe Summit, where the emphasis on joined-up data and processes across design, marketing, product and beyond stuck a chord with diginomica's notion of Frictionless Enterprise. | Continue reading
As businesses battle against organized crime and financial fraud, Duncan Ash of Confluent points to signals where the cracks may be showing in organizational defenses. | Continue reading
An open letter signed by influential individuals calling for AI labs to pause their training systems for six months has raised some eyebrows. But what’s becoming increasingly clear is that, for many, AI development feels out of control. | Continue reading
As Zoho increases its presence in the global software landscape, HR will clearly be an area of focus for the company. | Continue reading
Uberflip needed to evolve to meet changing needs. Here's how it plans to do so. | Continue reading
The retail giant is using Honeywell devices and software to create a handheld platform for improved operational and customer service activities across 2,000 stores. | Continue reading
The UK is often cited as being placed third in the world for AI research and development. But with the speed at which AI tools are developing, it’s a delicate balancing act between fostering innovation and protecting society. | Continue reading
Car buying has become a digital market, meaning that manufacturers need to be up to speed on their brand health. Ford has rolled out a consolidated social analytics platform, built on Domo. | Continue reading
Domo reveals its latest plans to make data insights accessible to all kinds of users to make an impact, without fear of imposter syndrome. Here are the highlights from Domopalooza 2023's keynote. | Continue reading
The US healthcare specialist is placing Tableau at the heart of an integrated approach to insight that focuses on real-time analytics and visualization. | Continue reading
Lethal autonomous weapons systems bring the ethical concerns of Artificial Intelligence to a head. The use of such systems seems inevitable, but should it be? What can we learn from approaching this use case with a critical and ethical lens? | Continue reading
A new book warns that AI is automating ancient societal problems. We should take what it says seriously. A long, but important read... | Continue reading
As the AI hype cycle spins ever faster and higher, should banks, or their customers, trust technology to help them be smarter with money? | Continue reading
Bold claims were made at NVIDIA's GTC conference. Do they stand up to scrutiny? | Continue reading
For AWS’ Diego Pantoja-Navajas, his Hispanic heritage has been a boon for working in the tech sector. | Continue reading
What drives exasperated customers to unleash fury? Raju Vegesna of Zoho explains why apologies aren't enough - and looks at the ways that authority and accountability can be unified across an organization to mitigate the risk of customer revenge. | Continue reading
Too much choice, shrinking ad budgets, manual processes impeding the customer experience - big challenges underway for media and entertainment companies. | Continue reading
Steering towards digital twin tech to meet shifting regulatory demands. | Continue reading
Data collected from buses offers crucial insight into battery life and route optimization | Continue reading
We don’t yet know in what ways the development of Artificial General Intelligence will impact all our lives, but there doesn’t seem to be any sort of aggressive plan in the UK to help shape the impact. | Continue reading
Good news: Levi Strauss, Calvin Klein, and Tommy Hilfiger aim to increase fashion’s diversity online. But there’s a problem: they’re not using real people. | Continue reading
Although Bill Gates believes accelerating automation will help “reduce some of the world’s worst inequities”, others are not so sure, fearing social unrest if the transition is not handled effectively. | Continue reading
The ProMat show is an amazing exhibition and the 2023 show last week in Chicago was no exception. Here are my highlights. | Continue reading
The UK unitary local authority has consolidated its application base and is using Power Apps to develop tools that meet specific business requirements. | Continue reading
A solid Q2, but Accenture is not immune to the vagaries of the current macro-economic realities... | Continue reading
Union Bank of the Philippines turns to Banking Industry Architecture Network for new approach | Continue reading
Taking a more academic look at the Large Language Models hype... | Continue reading
Celonis has secured a deal with Carahsoft to make its Execution Management System (EMS) widely available to US Federal, State and Local Governments. | Continue reading
Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. | Continue reading
The automotive giant is using a range of Adobe tools to bring its disparate data sources together and to target customers with value-adding experiences. | Continue reading
Adobe Firefly isn't just another generative AI tool for image creation. Alongside it, Adobe is introducing a whole new infrastructure of digital content attribution and creator compensation. | Continue reading
The Adobe Summit is in full swing, and there’s no shortage of product announcements. As we dive into what’s new, we start to see the impact of generative AI on creating and driving better customer experiences across all channels | Continue reading
The first despatch from NVIDIA's GTC conference. | Continue reading
The consulting firm is already developing highly personalized content and it’s now thinking about how it can take its marketing strategy to the next stage. | Continue reading
The recently created Department for Science, Innovation and Technology has said that the new roadmap should help the UK achieve ‘tech superpower status’ by 2030. | Continue reading
It's essential to maximize the best possible use of data available in the digital thread of assets in field service management. Joe Kenny of ServiceMax explores the key aspects and the practical achievements that manufacturers, operaters and service can realize by enabling that d … | Continue reading
Working with Ventrica and Zendesk, McDonald's has slashed its customer response time and made significant sustainability gains. | Continue reading
US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ‘insight to action’. | Continue reading
The US retailer is using the in-memory database alongside a cloud-based micro-services architecture to provide caching support for new customer experiences. | Continue reading
A robotics CEO tells diginomica why teaching an AI about the Renaissance is trivial compared with sorting your dirty socks. | Continue reading
Amidst all the excitement about generative AI, what is its real use in the enterprise? We talk to Stefan Sigg, CPO at Software AG, and add some thoughts of our own. | Continue reading
Digital is a priority for Kroger, both in terms of convenience for customers and profit (eventually) for the retailer. | Continue reading
Major energy distributor, UK Power Networks, says cloud-based Content Guru has helped it shoot up the UK customer satisfaction charts | Continue reading
ThoughtSpot is using AI to let non-data-experts get insights from their data. Will data professionals see that as a threat? Its CTO goes on the record. | Continue reading
Memory management matters - here are a few reasons why. | Continue reading
It's getting tougher in the home furnishings retail sector, but Williams Sonoma CEO Laura Alber is upbeat about her firm's omni-channel strategy. | Continue reading