With Dreamforce drawing to a close, my personal thoughts on a very busy week. | Continue reading
The future of work doesn’t come down to a choice between digital and physical, argues Salesforce co-CEO Bret Taylor. | Continue reading
Bret Taylor is now co-CEO of Salesforce. How do he and Marc Benioff make this leadership model work when many other companies have failed? | Continue reading
Ofcom, the UK’s communications regulator, is examining the position of the hyperscale cloud providers to ‘ensure markets are working well for people and business’ | Continue reading
In the first of two reports, a Westminster policy debate about safety online sets out the key issues. | Continue reading
Intelligent listening - what organization couldn't use more of that? But can Peakon do that for HR teams at enterprise scale? At Workday Rising, I put Workday's GM for Peakon Phil Chambers on the interview hot seat - and got a few surprises of my own. | Continue reading
In the world of CBDCs and alternative finance, the Eurozone is catching up fast | Continue reading
The use of Pure Storage has helped the Admiral Group digitally transform into what it is calling ‘Admiral 2.0’ | Continue reading
Brian recently attended the annual HR Technology Conference in Las Vegas - and came away with a payload of observations about HR technology, buyers and vendors. Hint: there were some surprises. Here is part one of his in-depth analysis. | Continue reading
An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video. | Continue reading
There's a fine line in consumer perception between personalized marketing and creepy data use. Rob Katz of Salesforce discusses how to strike the ethical balance between personalization and privacy. | Continue reading
With sustainability and equality on the Dreamforce agenda alongside the cloud tech, I pick out what look to me to be some of the most interesting sessions from the event. | Continue reading
This week - Adobe spends big on Figma - but why? Plus: the business case for tierless architecture. Uber gets hacked, Microsoft Teams gets called out (again), the spreadsheet debate heats up, and the whiffs are epic. | Continue reading
Products that contain a digital component will be subject to stricter cyber security requirements in the EU. The Act will likely have global implications. | Continue reading
Adobe, a 40-year-old corporation, has a sudden infatuation with a bright young thing | Continue reading
FPM vendor Planful buys marketing performance management startup Plannuh, connecting finance teams to marketing colleagues | Continue reading
There's a growing move in HR towards a skills-based approach to workforce talent. At Workday Rising this week, Merck and RBS discussed their first steps to harness skills. | Continue reading
Starbucks is getting a major makeover. That's an opportunity to optimize the existing and future tech stack. | Continue reading
Open source and cloud technologies have been key for Open Cosmos to customize their way of handling space-based equipment alerts | Continue reading
DevSecOps can seem like a magical solution - but there are some elephants in the room, which Kymberlee Price of New Relic addresses, along with some practical solutions. | Continue reading
The emphasis on Workday Extend was hard to miss in Orlando. But is this truly a big Workday news story? If so, why? Will Workday's Extend technology open the door to new industry apps? Here's what I learned. | Continue reading
The European General Court upheld the European Commission’s decision to fine Google, despite the internet giant having changed its policies and conducting an appeal | Continue reading
The BOSS Network founder Cameka Smith explains why networking and mentorship aren’t enough. | Continue reading
The European Commissioner for Internal Markets says that Europe needs to look after its own interests in a world of rapidly changing geopolitics. | Continue reading
With smart technology comes responsibility... While safety is a high priority for organizations, Lawrence Schoeb of Samsara delves into why the use of smart technology needs to be underpinned by smart policies. | Continue reading
The American Data Privacy and Protection Act has had a lot of bi-partisan support, but Speaker Pelosi is raising concerns about it over-writing California's own rules. | Continue reading
Democratic leaders on the Energy and Commerce Committee have written to Meta CEO Mark Zuckerberg about concerns relating to personal data being released to law enforcement as US states ban abortion. | Continue reading
Discussing the future of data ownership with John Bruce, CEO and co-founder, with SirTimBL, of innovative start-up, Inrupt. | Continue reading
Based off my keynote at TechHR Singapore, here’s a summary of what happens when employers and HR get ‘surprised’ and why this happens so frequently these days. It turns out there’s an underwhelming amount of listening to employees/jobseekers and too few executives with the time o … | Continue reading
An exclusive interview with Wrike founder Andrew Filev on its ambition as a platform for joined-up enterprise work management. | Continue reading
Is digital transformation an enterprise oxymoron? It sure feels that way sometimes. I get my inspiration via video shows with the best practitioners I can find. Here are their project warnings - and top lessons. | Continue reading
CEO Jennifer Tajeda said that PagerDuty’s Operations Cloud is essential infrastructure for modern digital enterprises. | Continue reading
Revenues continue to climb and customer numbers increase - a "quite robust" new business environment, says Ittycheria. | Continue reading
For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes. | Continue reading
Samsara’s Connected Operations Cloud delivered strong growth for the company, which is now nearing over 1,000 customers with an ARR of over $100,000. | Continue reading
Bed, Bath & Beyond’s latest attempt at a turnaround plan is going to need work… | Continue reading
Let's take a tour... | Continue reading
Organizations can see revenues, profits and customer loyalty increase by becoming more mature in their use and leveraging of data tech and culture, says Heap’s Rachel Obstler. | Continue reading
SAP has not been shy about its Business Network messaging - and SAP Sapphire Orlando was no exception. Here's how a chance encounter led me to reconsider my views, and press SAP on my open questions. | Continue reading
Time to debate: can messaging tools support an asynchronous work model? Before we embrace ansynchronous work, we must tackle the thorny issues of KPIs, culture, and work surveillance. Enter my "five patented rules for harmonious asynchronous productivity." | Continue reading
If you want to get personal, you need to get modernized... | Continue reading
The big theme around the latest update to ServiceMax's core FSM application is joining up data across the extended service chain as a platform for future innovation. | Continue reading
It's strange days in quantum computing - but that might be a good thing. Quantum mechanics breakthroughs have brought more quantum weirdness. Could those breakthroughs also accelerate adoption, and change Google's ten year quantum timeframe? | Continue reading
What's next for Rootstock? CEO David Stephans points the way. | Continue reading
A painful few months for omni-channel leader Target, but the necessary fixes are being made. | Continue reading
Prelini Udayan-Chiechi of Zendesk discusses why consumers are choosing businesses that align with their values - and why it's time for companies to add their voices to the societal issues that matter. | Continue reading
FinancialForce rolls out its Summer Release today, with new features designed to support services organizations adapt to XaaS processes. | Continue reading
"Dark social" sounds compelling and mysterious - but is it a bona fide sales trend? And what is the so-called "dark funnel"? Sales and marketing must adapt to today's enterprise buyer, but are they going about it the right way? Here's my review. | Continue reading