Businesses are relying more than ever on the employees who provide a people-first service. Lisa Dodman of Unit4 shares the recipe for creating a people-first culture that can be embedded within your organization. | Continue reading
The old "just give us a call" approach to customer service isn't enough - consumer expectations are set much higher. Candice Mueller of Freshworks offers five ways you can empower your service agents to provide customer delight and satisfaction. | Continue reading
The influential Public Accounts Committee’s latest report says that government IT is “dysfunctional, damaging and sometimes dangerous” | Continue reading
In the second part of this series from Salesforce, Karen Mangia and Mack Fogelson explore what it means to be an effective relational leader and create inclusive an culture. | Continue reading
An interview with Christian Pedersen, Chief Product Office of IFS, about building an enterprise application platform from parts that are 'individually deployable yet inherently integrated.' | Continue reading
Unit4’s State of the Digital Nation report makes for some sobering reading. Despite the COVID-19 pandemic showing real change is possible, there are still a number of barriers to face. | Continue reading
An exclusive interview with Darren Roos, CEO of asset-centric enterprise apps vendor IFS, on aligning tech with customer outcomes, growing past $1 billion, and its joint venture with BearingPoint | Continue reading
PagerDuty CEO Jennifer Tejada said that the company’s competitive position is favorable, as she doesn’t see other vendors bringing together AIOps, incident response and automation. | Continue reading
Rather than chugging to a halt, Formula 1 put its foot to the floor - accelerating infrastructure and cybersecurity plans during lockdown. Workday’s Subarna Ganguly talks to F1’s Chris Roberts about the twists and turns of such a high speed journey. | Continue reading
AI ethics has been a hot topic for about five years, but are we getting to the fundamental issues? Here's why well-intentioned ideas for preventing AI job loss come up short. | Continue reading
The tech soothsayers, prognosticators, and growth ninjas are at it again - but so are we. If you're fed up with vacuous tech predictions, Jon and Brian serve your revenge piping hot, vie the ultimate NFT: the annual un-predictions. | Continue reading
Marketing and IT functions at Clifford Chance formed a close-knit team to build a modern B2B digital experience for the law firm's clients. | Continue reading
A mysterious spring press release sparked my interest in SAP's low-profile automotive alliance, known as Catena-X. In this diginomica exclusive, we share an update on Catena-X. Could this automotive consortium, built on open standards, achieve a new model for industry collaborati … | Continue reading
"Akin to opening a bottle of flat champagne after enjoying some Perrier-Jouët" - casting a critical eye over AWS re:Invent 2021. | Continue reading
In the first of this two-part series of features to mark the United Nation’s International Day of Persons with Disabilities (3 December), we explore what the employment situation is like for disabled people in the tech sector. | Continue reading
The software specialist is using Salesforce’s low-code technology to improve cross-business collaboration. | Continue reading
Tercera invests in fintech SI Zennify, a Salesforce and nCino consultancy specializing in financial services, with a focus on diverse recruitment and strategic integration | Continue reading
Multinational construction company Laing O’Rourke bypassed Business Suite on HANA and went straight to S/4, thanks to a proof of concept run by SAP. | Continue reading
Salesforce extends Zuora deal | Continue reading
Cookies crumble, experience doesn't | Continue reading
A pleasing set of Q3 results from enterprise content management vendor Box shows why it pays to take a long-term view | Continue reading
The Cabinet Office’s Central Digital and Data Office has said that the standard will be piloted by several public sector organizations and be further developed. | Continue reading
Bret Taylor, co-CEO, Salesforce | Continue reading
The UK & Ireland SAP User Group, SAP executives and SAP customers talk to diginomica about the ERP vendor’s latest pitch - RISE - to get customers to S/4HANA in the cloud. | Continue reading
The experience of this University of South Florida research organization shows that moving ERP data to the cloud takes careful planning, but the shift brings big benefits. | Continue reading
Facial recognition clamp down in UK, Oz | Continue reading
The ability to build collaborative infrastructure across all aspects of 5G service provision – including direct competitors – is going to be essential, and quite likely difficult to achieve politically rather than technically. | Continue reading
Black Friday numbers. | Continue reading
AWS and SMBs | Continue reading
Live in nine countries and covering 50 million customers, french retail giant Carrefour’s new system aims to benefit both the supply chain and its CPG partners | Continue reading
The new workflow automation tools announced at Slack Frontiers last week could lead to a new generation of killer apps built on Slack - but it'll take time. | Continue reading
The not-for-profit humanitarian organization has adopted a cloud-based ERP platform from Unit4 to integrate its people and its data. | Continue reading
UK’s largest provider of drug and alcohol support services says use of Alteryx software has hugely improve its ‘speed-to-decision’ for service user support | Continue reading
Data privacy in action | Continue reading