Talent shortages + inequality | Continue reading
Rising up with SAP | Continue reading
Qualtrics and Clarabridge. | Continue reading
Shawbrook Bank taps into Zoho. | Continue reading
Work management vendor Asana ups its enterprise pitch with new security and compliance partnerships, improved workflow automation and cross-functional reporting and goal tracking. | Continue reading
Too many companies are trying to force employees back to the ‘old world’ with office work. Some are trying to get it right - American Express being one. | Continue reading
Data science is a high priority in the list of employability skill - and up-skilling employees will take time. Francois Zimmerman of Tableau shares some quick wins to achieve a data culture in business. | Continue reading
NetSuite boosts analytics play. | Continue reading
At the recent EVOLVE21 virtual event, Michael King from 'bankers’ bank' BNY Mellon talked through what’s coming in financial regulation and how to stay on top of data governance in the finance world. | Continue reading
Italy’s highways provider Autostrade has given its CIO the power to use data to rethink the business and prevent another tragedy like Genoa 2018 | Continue reading
Thought chatbots were trendy? Make way for Interactive Virtual Assistants (IVAs). But can chatbots change the customer experience? Can IVAs like Amelia go beyond the limitations of chatbots? There is plenty to consider. | Continue reading
Neptune Software has joined up with Ionic to help enterprise developers deliver cross-platform mobile apps. We spoke to Ionic CEO Max Lynch to get some context. | Continue reading
Bringing green coffee to market with a transparent supply chain is an energizing mission - but not an easy one. So how has Counter Culture Coffee thrived? Does the "all you can eat" Zoho One apps model support that growth? Time to find out. | Continue reading
ServiceNow’s latest platform release - Rome - includes a new Employee Center, which integrates with Microsoft Teams, and ties together services across multiple departments. | Continue reading
LifeStance Health was spending too much manual time on budgets and reports and has since created a ‘single source of truth’ with Planful. | Continue reading
Salesforce delivers for FedEx | Continue reading
Whoever uttered that old phrase “The more things change; the more things stay the same”, must have been thinking of payroll software. Some thorny payroll technology problems are like bad houseguests: they won’t ever go away! Before you change your payroll or HR technology, read t … | Continue reading
If your data remains still, so does your customer experience. Peter Reeve of Confluent shares three industry examples of data in motion that have kept customer attention. | Continue reading
Speaking at Perform 21, the finance team at top cycling brand Specialized describes how they used Planful to streamline global workforce planning | Continue reading
COVID testing and customer service | Continue reading
China’s World Robot Conference showcased a fast-maturing industry and exposed the contrast between the real world of robotic innovation with what the public and media imagine the future will look like. | Continue reading
A survey carried out for New Relic on the future of observability underlines how rapidly this new approach to software engineering is being adopted - what's behind it? | Continue reading
The promise of the Global Assured Identity Network (GAIN) is that banks will vouch for your identity online without you having to disclose your personal information. | Continue reading
Zoom’s annual conference - Zoomtopia - kicked off with a number of impressive product updates that highlight how we should be thinking about the future of hybrid work. | Continue reading
Oracle's looking for the competition | Continue reading
One view to rule them all - Ravi Narula, CFO of FinancialForce, shares three steps to align sales and finance in the interests of your customers and your organization. | Continue reading
Kroger's omni-channel plans | Continue reading
In conversation with Cameron Deatsch, CRO at Atlassian, about the digital teamwork vendor's progress and market strategy | Continue reading
So Twitter acquired Nuzzle, and now the service is offline. Enterprise curators have options to consider - such as upstarts like Tweetshelf and Murmel. But why curate? And why bother with social news aggregation? Read on. | Continue reading
Omni-retail direction of travel. | Continue reading
The Salesforce Service Cloud aims to make the contact center a ‘Digital HQ for service teams’. | Continue reading
Web site accessibility is a rewarding discipline - and a regulatory obligation. But many organizations are not making the investment. Why? In search of answers, I went inside a web accessibility report from Avasant's Computer Economics group. | Continue reading
Google's Workspace enhancements | Continue reading
The healthcare industry saw major shifts to virtual patient care as COVID-19 took hold, and transformation is ongoing. Writing for Tercera, David Smith of BeyondID explores the challenges of digital integration and modernizing identity management for providers and patients. | Continue reading
Workday deepens its proposition for the services industry with the acquisition of services CPQ specialist Zimit. | Continue reading
Outside in ERP | Continue reading
Coupa's strong Q2. | Continue reading
The USA, UK, Germany and Japan are all losing out to the likes of China, Canada, Brazil and Italy. This year’s ‘Digital Riser’s’ report reveals how some countries are getting it right. | Continue reading
Customer journeys today travel across multiple channels, devices and pathways leading to data becoming tangled and disparate. Bridgette Darling of Adobe shares four practical steps to keep a customer and their experience on track. | Continue reading
Assessing the commercial viability of quantum computing is no small feat. There are several quantum machines to consider - and what about the issue of hybrid quantum, and the need for orchestration? Either way, the atomic power of the qubit should not be overlooked. | Continue reading
Broadband Britain - a search for speed | Continue reading
A customer can have a great sales experience and still end up disappointed with the product. In an XaaS world, businesses must monitor outcomes too. | Continue reading