The Swiss Army knife is a remarkable product. By combining many products of low utility, it becomes a product of... | Continue reading
We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. | Continue reading
Here at Intercom, we believe in shipping as quickly as possible. But here’s the caveat: you can’t just ship fast, you have to ship safe. | Continue reading
As we reflect on 10 years of building Intercom, and we keep coming back to the importance of speed. Here's how we maintain momentum. | Continue reading
Find out how we redesigned our job levels for product designers to provide a clear sense of career direction. | Continue reading
There are plenty of resources and advice on the engineering management career path. But what if the manager role is not for you? | Continue reading
When building your technical strategy, you need to assess each component in relation to what success will look like for your business. | Continue reading
Des Traynor and Paul Adams deep dive into the process of roadmapping - why it's important and how it should evolve as your company scales. | Continue reading
The top indicator of a successful team isn't tenure, seniority or salary levels. It's psychological safety. Here's how to build it into your organization. | Continue reading
The growth of companies can be deeply intertwined with the technology they use. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth. | Continue reading
Applying for a job can be daunting, so this explainer dives into everything about how we hire designers from the application to the interview process. | Continue reading
The tools we use shape the work we do, so picking the right tool is absolutely critical. Here's why and how we switched to Figma on the product design team. | Continue reading
Ensuring that Intercom has great uptime requires a rapid response when things go wrong. This is how we developed an effective, sustainable on-call engineering process. | Continue reading
There are divergent things happening in the product and interaction design community. On one hand, we have some amazing pieces of writing from the likes of Ryan Singer and Julie Zhuo, moving our craft forward. On the other hand, we have a growing number of people posting and disc … | Continue reading
Check out how we improved load speed for our Messenger application by leveraging webpack bundler features to optimize its bundler file size. | Continue reading
Every engineering organization is faced with the same question - what do we do when the unexpected happens and something goes wrong? Here's how we implemented a brand new incident management process during a critical event at Intercom. | Continue reading
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users. | Continue reading
DynamoDB Streams easily enabled us to visualize updates in objects, which was useful when we built our User History Tool for our Customer Support team. | Continue reading
Join Intercom co-founder Des Traynor and SVP of Product Paul Adams as they kick off a brand new podcast series diving into all things product | Continue reading
6 years ago, Segment were just 4 engineers with 6 months of runway. This week on Scale we'll hear how marketing helped them grow to a $1.5 billion valuation | Continue reading
This week on the Scale podcast, we're getting a behind the scenes look into one of the most successful startups of our generation – Stripe. | Continue reading
Atlassian grew into a $20 billion dollar company without a formal sales team. So how did they do it? We sat down with Jay Simons, President of Atlassian, to get an inside look at their unique high-velocity, low touch sales model and whether it's right (or wrong) for your business … | Continue reading
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here's why. | Continue reading
What does a napkin tell you about a restaurant? Quite a lot, surprisingly. Study after study shows a strong correlation... | Continue reading
As a student of engineering you’re incentivized to write a lot and to read a lot. You’re expected to solve... | Continue reading
The reshuffles in management in Google+ recently attracted a lot of press comment and speculation. I thought it an appropriate time... | Continue reading
In our official live chat guide for businesses in 2018, learn why every business can benefit from live chat today and how to make live chat a part of your sales, marketing and customer service strategy. | Continue reading
Software only becomes valuable when you ship it to customers. Before then it’s just a costly accumulation of hard work and assumptions. | Continue reading
Welcome to the new reimagined Inside Intercom, a complete redesign that showcases the breadth of content we publish for our growing, diverse readership. | Continue reading
Prioritization is a challenge for any product manager. How do you decide what to work on first? Here is a simple scoring system to help prioritize well. | Continue reading
The exponential rate of change in software means the temptation for many people is to throw themselves into the latest technologies to try get ahead. In fact, they should be focusing on using less technology, not more. Our Senior Director of Engineering, Rich Archbold, explains. | Continue reading
The key to hiring quality employees is with using the Orange Juice Test, which is designed to sort through candidates based on how they can handle difficult situations and tasks. | Continue reading
Jean Hsu and Edmond Lau, founders of Co Leadership, explain the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. | Continue reading